jqk22 Privacy Policy

jqk22 operates the online gaming and sportsbook platform accessible at jqk22.win ("the Platform"). For the purposes of this Privacy Policy, jqk22 is the data controller responsible for the personal data of players and visitors to the Platform.

jqk22 operates under applicable international gaming authority licensing and is subject to the data protection obligations arising from that regulatory framework. Our primary point of contact for data-related inquiries is [email protected].

jqk22 collects the following categories of personal data in connection with the operation of the Platform:

jqk22 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where such data is voluntarily provided by the player and is directly relevant to responsible gaming support or identity verification requirements.

jqk22 collects personal data through the following channels:

• Direct collection: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or opting into marketing communications.
• Automated collection: Technical data collected automatically when you access the Platform, including IP address, device identifiers, browser information, and session data collected via cookies and server logs.
• Third-party sources: Identity verification data provided by KYC service providers; fraud screening data from anti-fraud services; payment transaction data from payment processors (Touch 'n Go, Boost, Maybank, CIMB, Public Bank, and other supported providers).

jqk22 uses personal data for the following purposes:

• To create, verify, and manage your jqk22 account;
• To process deposits and withdrawals and maintain accurate financial records;
• To operate the gaming platform and record all wagering activity for dispute resolution and regulatory purposes;
• To verify your identity and age (21+) as required by our licensing obligations;
• To comply with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations;
• To detect, investigate, and prevent fraud, cheating, and other prohibited conduct on the Platform;
• To provide customer support and respond to your inquiries and complaints;
• To send you account-related communications including security alerts and transaction confirmations;
• To send promotional communications where you have provided explicit consent;
• To operate responsible gaming tools including deposit limits, session reminders, and self-exclusion, and to monitor gaming patterns for early signs of problematic behaviour;
• To improve the Platform through analysis of aggregated usage data.

jqk22 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight.

jqk22 processes personal data under the following legal bases:

• Contractual necessity: Processing required to perform the contract between jqk22 and the player — including account management, processing bets, and handling payments.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations — including AML/CTF compliance, KYC verification, and regulatory record-keeping.
• Legitimate interests: Processing for jqk22's legitimate business interests — including fraud prevention, platform security, and improving the Platform — where those interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and optional data uses where jqk22 has obtained your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6.1 jqk22 does not sell your personal data to any third party. We share personal data only in the circumstances described below:

• Payment processors: Financial data is shared with payment providers (including Touch 'n Go eWallet, Boost, Maybank, CIMB, and Public Bank) solely to process your deposit and withdrawal transactions.
• KYC and fraud screening providers: Identity and document data is shared with licensed identity verification and AML screening services for the purpose of age verification and fraud prevention.
• Game providers: Game session and wagering data is shared with licensed game providers to operate games and resolve disputes. Game providers are bound by data processing agreements with jqk22 and are not permitted to use this data for independent purposes.
• Regulatory and law enforcement authorities: jqk22 may disclose personal data to regulators, law enforcement, or government authorities where required by law, court order, or legitimate regulatory demand.
• Business successors: In the event of a merger, acquisition, or asset sale involving jqk22, player data may be transferred to the acquiring entity, subject to equivalent privacy protections.

6.2 All third parties with whom jqk22 shares personal data are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose beyond the scope of the services they provide to jqk22.

jqk22 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies used include:

• Essential cookies: Required for the Platform to function, including maintaining your jqk22 Login session, storing your language preference, and securing your account during active use. These cookies cannot be disabled without impairing Platform functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how players use the Platform — including pages visited, time spent, and navigation paths. This data is used to improve Platform performance and user experience.
• Security cookies: Used to detect and prevent fraud, bot activity, and unauthorised access attempts on the jqk22 Login and payment systems.

You may configure your browser to refuse non-essential cookies; however, doing so may affect the functionality of certain Platform features. jqk22 does not use third-party advertising cookies or tracking pixels for external advertising purposes.

jqk22 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention principles:

• Active accounts: Personal data is retained for the duration of your account relationship with jqk22 plus a minimum of five (5) years following account closure, to comply with AML regulatory record-keeping requirements.
• Financial transaction records: Retained for a minimum of seven (7) years from the date of the transaction, in accordance with financial regulatory obligations.
• Gaming activity records: Retained for a minimum of five (5) years for dispute resolution and regulatory audit purposes.
• Support and communication records: Retained for three (3) years from the date of the interaction.
• Marketing opt-out records: Retained indefinitely to ensure we honour your preference not to receive marketing communications.

Where retention beyond these periods is not legally required, jqk22 will securely delete or anonymise your personal data.

jqk22 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and jqk22 servers;
• Encryption at rest for stored personal and financial data;
• Role-based access controls limiting internal access to personal data on a need-to-know basis;
• Automated brute-force protection on the jqk22 Login and account management systems;
• Regular security assessments of Platform infrastructure;
• Industry-standard password hashing — jqk22 does not store passwords in plain text.

Notwithstanding these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, jqk22 will notify affected players without undue delay in accordance with applicable regulatory obligations.

Subject to applicable law, you have the following rights in respect of your personal data held by jqk22:

• Right of access: You may request a copy of the personal data jqk22 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where jqk22 no longer has a legal basis for retaining it. Note that regulatory retention obligations may prevent full deletion in some cases.
• Right to restrict processing: You may request that jqk22 restrict processing of your data in certain circumstances.
• Right to data portability: Where technically feasible and legally applicable, you may request a structured, machine-readable copy of personal data you have provided to jqk22.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on jqk22's legitimate interests where your privacy rights outweigh those interests.

To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 days. Identity verification may be required before processing a data rights request.

jqk22 does not knowingly collect personal data from individuals under the age of 21. Our Platform is strictly for adults aged 21 and above. If you are under 21 years of age, you are not permitted to create an account or use the jqk22 Platform.

If jqk22 becomes aware that personal data has been collected from an individual under the age of 21, that account will be immediately suspended, all associated data will be scheduled for deletion (subject to any legal obligations), and any deposited funds will be refunded through the original payment method in accordance with applicable law.

If you believe that a minor is using jqk22, please contact us immediately at [email protected].

jqk22 reserves the right to update or revise this Privacy Policy at any time. Where changes are material, jqk22 will notify registered players by email to their registered address or by displaying a prominent notice on the Platform at least 7 days prior to the changes taking effect (except where immediate amendment is required for legal or security reasons).

The "Last updated" date at the top of this Privacy Policy reflects the date of the most recent revision. Continued use of the jqk22 Platform following notification of changes constitutes acceptance of the revised Privacy Policy.

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by jqk22, please contact our support team:

[email protected]

Please include your registered account email address in all correspondence. We are available 24/7 via live chat on the Platform for real-time support.